Shipping policy
Shipping Policy
At Loomi, we want to get your order to you as quickly and reliably as possible. Here's what you can expect:
Processing Time
Orders are processed within 1–2 business days of purchase. You'll receive a confirmation email once your order has shipped, along with tracking information.
Shipping Times
- Standard Shipping (U.S.): 3–7 business days
- Expedited Shipping (U.S.): 2–3 business days
Please note that shipping times begin once your order has shipped, not from the date of purchase, and may vary slightly due to carrier delays outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. [Add here if you offer free shipping over a certain order amount, e.g. "Orders over $50 qualify for free standard shipping."]
Where We Ship
We currently ship within the United States. [Update this if you also ship to Canada or internationally.]
Order Tracking
Once your order ships, you'll receive a tracking number via email so you can follow your package's journey.
Delayed or Lost Packages
If your package is significantly delayed or you believe it's lost, please contact us at [your support email] and we'll help track it down.
Incorrect Shipping Addresses
Please double-check your shipping address at checkout — we're unable to redirect packages once they've shipped. If you notice an error, contact us immediately at [your support email] and we'll do our best to correct it before the order ships.